Privacy Policy

How Mom's Heritage Spices collects, uses, and protects your information.

Last updated: August 2026

Introduction
Information We Collect
How We Use Your Information
Cookies & Analytics
Contact Forms & Netlify Forms Data
Order & Payment Information
Third-Party Payment Providers
Data Sharing & Disclosure
Data Security
Data Retention
Your Rights
Children's Privacy
Third-Party Links
Updates to This Policy
Contact Us

1. Introduction

Mom's Heritage Spices ("we", "us", "our") operates the website momsheritagespices.com (the "Website"), through which we sell packaged Indian spices and traditional snacks. This Privacy Policy explains what personal information we collect from visitors and customers, how we use it, how we protect it, and the choices you have regarding your information.

By using the Website or placing an order with us, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Website.

2. Information We Collect

We collect information you provide directly to us, and limited technical information collected automatically when you use the Website.

2.1 Information You Provide

Full name
Mobile/phone number
Email address
Shipping address (address line, city, state, PIN code, country)
Billing information associated with your order
Order details — products purchased, quantity, weight/variant selected, order value
Order notes or delivery instructions you choose to add
Messages you send us through our contact form, WhatsApp, phone, or email
Wishlist and cart contents, where you choose to save items

2.2 Information Collected Automatically

Website usage data such as pages visited, time spent, and referring pages
Device and browser information (browser type, operating system, screen size)
Approximate location derived from IP address
Cookies and similar technologies (see Section 4)

Configurable: If Mom's Heritage Spices integrates a specific analytics tool (e.g., Google Analytics, Meta Pixel), the exact tool(s) in use should be listed here once finalised.

3. How We Use Your Information

We use the information we collect to:

Process, confirm, and fulfil your orders, including shipping and delivery coordination
Communicate with you about your order status, confirmations, invoices, and delivery updates
Respond to customer support, wholesale, or distributor inquiries submitted through our contact form
Send order-related notifications to our internal team for order processing (e.g., to orders@momsheritagespices.com)
Improve our Website, products, and customer experience
Send you promotional or newsletter communications, where you have opted in, and allow you to unsubscribe at any time
Detect, prevent, and address fraud, abuse, or technical issues
Comply with applicable Indian laws and regulations

4. Cookies & Analytics

The Website may use cookies and browser local storage to remember your cart, wishlist, and preferences (such as light/dark display mode) between visits, and to understand how visitors use the Website. You can control or disable cookies through your browser settings; doing so may affect certain features such as your saved cart or wishlist.

5. Contact Forms & Netlify Forms Data

Our contact and order forms are processed using Netlify Forms, a form-handling service provided by our website host, Netlify, Inc. When you submit a form, the information you enter (such as your name, contact details, message, or order information) is transmitted to and stored within our Netlify Forms dashboard, and a notification is sent to our team's email address. Netlify's own handling of this data is governed by Netlify's privacy policy, available on their website.

6. Order & Payment Information

When you place an order, we collect the information necessary to process and deliver it: your name, contact details, shipping address, the products and quantities ordered, order value, and your selected payment method.

Important: Mom's Heritage Spices does not store your full card, UPI PIN, or net banking credentials on our servers. Where online payment options are enabled, payment is processed directly by our third-party payment gateway partner (see Section 7), and we only receive confirmation of payment success/failure and a transaction reference — not your sensitive payment credentials. For Cash on Delivery orders, no online payment information is collected.

7. Third-Party Payment Providers

Where we offer online payment methods (UPI, credit card, debit card, net banking), these transactions are processed by a licensed third-party payment gateway.

Configurable: The specific payment gateway (for example, Razorpay) will be named here once integrated. That provider's own privacy policy and PCI-DSS compliant security practices will govern the handling of your payment card data.

We do not sell your personal information. We may share your information with:

Shipping and logistics partners, solely to deliver your order
Our payment gateway partner, solely to process payment for your order
Our website hosting and forms provider (Netlify), to operate the Website and process submissions
Our email service provider, to send order confirmations and notifications
Government authorities or law enforcement, where required by applicable law
A successor entity, in the event of a merger, acquisition, or sale of business assets

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction, including the use of HTTPS encryption for data in transit. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your order and account information for as long as necessary to fulfil the purposes described in this Policy, including to comply with our legal, accounting, and tax obligations.

Configurable: A specific retention period (e.g., "7 years for order and tax records, in line with Indian tax record-keeping requirements") should be confirmed with a qualified professional and inserted here.

11. Your Rights

You may contact us to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal obligation to retain certain order/tax records
Withdraw consent to marketing communications at any time
Raise a grievance regarding the handling of your personal information

To exercise any of these rights, please contact us using the details in Section 15.

12. Children's Privacy

The Website is intended for use by adults capable of entering into a binding contract under Indian law. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

13. Third-Party Links

Our Website contains links to third-party marketplaces such as Amazon and Flipkart. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies before providing any personal information.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: info@momsheritagespices.com / support@momsheritagespices.com
Phone: +91 7970890177
Address: Mom's Heritage Spices, Industrial Area, Mamura, Sector 62, Near 66 Number Road, Noida, Uttar Pradesh, India

Configurable: If required under applicable Indian data protection law, the name and contact details of a designated Grievance Officer should be added here.

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