Shipping & Delivery Policy

Last updated: August 2026

1. Delivery Coverage

We currently deliver across most serviceable pin codes within India. Delivery availability for a specific address is confirmed at checkout based on courier serviceability for that pin code.

2. Order Processing Time

Orders are typically processed (verified, packed, and handed to our delivery partner) within 1–2 business days of order confirmation, excluding Sundays and public holidays.

3. Dispatch Timeline

You will receive a notification once your order has been dispatched. Dispatch times may occasionally be longer during high-demand periods such as festive sales or due to unforeseen circumstances (see Section 16).

4. Estimated Delivery Timeline

Once dispatched, most orders are delivered within 3–7 business days, depending on your location. Metro cities typically receive orders faster; remote or non-metro areas may take longer (see Section 8).

5. Delivery Partners

We work with reputed third-party courier and logistics partners to deliver orders across India.

6. Shipping Charges

Shipping charges, where applicable, are calculated at checkout based on your order value and delivery location, and are shown to you before you complete payment.

7. Free Shipping Conditions

We currently offer free shipping on orders above ₹499, as displayed on the Website. This threshold may be revised from time to time; the applicable offer at the time of your order will be honoured.

8. Remote Area Delivery

For certain remote or hard-to-service pin codes, delivery timelines may be longer than our standard estimate, and in rare cases, a location may be found to be non-serviceable by our courier partner after an order is placed. In such cases, we will contact you to arrange an alternative address or a full refund.

9. Order Tracking

Once your order is dispatched, you can view its status through the Order History section on our Website. Where our courier partner provides a tracking number, this will be shared with you via email/SMS/WhatsApp so you can track your shipment directly with the courier.

10. Delivery Attempts

Our delivery partners will typically make up to 2–3 delivery attempts for an order. If delivery is unsuccessful after these attempts, the order may be returned to us, and we will contact you to arrange redelivery (additional shipping charges may apply) or process a refund, minus any non-recoverable shipping costs.

11. Incorrect Address Provided

Please ensure your shipping address, including PIN code and contact number, is complete and accurate at checkout. We are not responsible for delivery delays or failures caused by an incorrect or incomplete address provided by you. If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery, which may involve additional shipping charges.

12. Customer Unavailable at Delivery

If our delivery partner is unable to reach you at the time of delivery, they will typically attempt to contact you via phone and may reschedule delivery. Please keep your phone reachable around your estimated delivery window.

13. Damaged Package in Transit

While we package our products carefully to withstand transit, if your package arrives visibly damaged, please refer to our Refund & Cancellation Policy for the steps to report this and receive a replacement or refund.

14. Lost Shipment

In the rare event that a shipment is confirmed lost in transit by our courier partner, we will send a replacement order at no additional cost or issue a full refund, at your preference.

15. Delayed Shipment

Occasionally, deliveries may be delayed due to courier network congestion, weather, regional restrictions, or other logistics issues beyond our control. We appreciate your patience in such cases and will keep you updated where a significant delay is identified.

16. Force Majeure

We shall not be liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, courier network disruptions, or other force majeure events.

17. Contact Support

For any questions about your shipment or this policy, please contact us:

• Email: support@momsheritagespices.com / orders@momsheritagespices.com
• Phone: +91 7970890177
• Address: Mom's Heritage Spices, Industrial Area, Mamura, Sector 62, Near 66 Number Road, Noida, Uttar Pradesh, India